You have questions.
We have expertise.

We know you need to ship your goods with confidence. Take a look through these most common questions our clients have asked us over the last 30+ years.

General questions

  • Our strong relationships with airlines, shipping lines, and strategic warehouse and business locations allow us to provide adaptable solutions for your changing needs. We pride ourselves on offering options that fit your timeline, budget, and cargo requirements. 

  • We offer global freight forwarding services, with particular expertise in shipments between Hong Kong, mainland China, Southeast Asia, Europe, and North America. 

  • Yes, we provide quick and customized quotes based on your shipment details. Reach out to us directly or request a quote online with the size, weight, and destination, and we’ll get back to you promptly. 

  • Yes. We specialize in shipping commodities classified as “dangerous goods” including common items like lithium-ion batteries and power banks. Please contact us to discuss specifics.

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Air freight questions

  • Air freight is faster and more reliable for time-sensitive shipments. With our strong relationships with airlines, we can offer flexible flight schedules and priority bookings, ensuring quick delivery even during peak times.

  • Yes! Our flexible services allow us to adjust to changes in shipment details or timing. Thanks to our strong airline connections, we can often rebook shipments quickly if needed.

  • We handle all customs clearance processes on your behalf, ensuring your shipments meet the necessary regulations in both Hong Kong and the destination country, minimizing delays.

  • Transit times depend on the destination and the specific airline, but our priority services often ensure delivery within 1-4 business days globally.

  • Yes! Those are our specialties. We manage a variety of cargo, including hazardous and oversized items, by working closely with airlines to secure the appropriate flights and handling procedures.

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Sea freight questions

  • Sea freight is ideal for large, heavy shipments or when cost savings are a priority over speed. It’s a cost-effective solution for long-distance international trade.

  • We offer various sea freight options, including Full Container Load (FCL) and Less than Container Load (LCL). Our flexibility allows us to customize solutions based on your specific shipment size, destination, and budget.

  • We provide a range of container types, including dry, refrigerated, and open-top containers. Our team will recommend the best option based on your cargo’s requirements.

  • Shipping times vary depending on the destination, but typically range from 14 to 45 days. Our team will provide an estimated timeline when booking.

  • We manage the entire customs process for sea shipments, ensuring all necessary documents and regulations are handled to avoid delays.

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Local trucking and China / Hong Kong cross-boarder questions

  • Yes, we provide flexible cross-border trucking services between Hong Kong and neighboring regions, including mainland China. We ensure seamless and efficient transit across borders.

  • We handle a wide variety of goods, from small parcels to large, heavy machinery. Our fleet and partners can accommodate diverse shipment needs.

  • We understand that flexibility is key, so we offer tailored trucking solutions that can adjust to your timeline, including urgent or last-minute deliveries.

  • Yes, we offer full visibility into your land freight shipments with real-time tracking options, ensuring you’re always informed on your cargo’s location.

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Warehouse storage questions

  • Yes, our warehousing options include both short-term and long-term storage, depending on your needs. We provide flexible storage durations to match your logistics requirements.

  • Absolutely. We offer inventory management services, helping you track stock levels, prepare shipments, and manage your supply chain more efficiently.

  • Our warehouses are equipped with advanced security systems, including 24/7 surveillance and strict access controls, ensuring your goods are safe at all times.

  • Yes, we can provide temperature-controlled storage for goods that require specific climate conditions, such as perishable items or sensitive equipment.

  • You can access your goods at any time with prior notice. We also offer pick-and-pack services for efficient distribution when needed.

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